Effective Date: June 26, 2025
Applies To: Users and customers located in India
Blackwater Coffee Pvt Ltd ("Company", "we", "us", "our") operates the brand Kobys and is committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian laws. This policy describes how we collect, use, store, share, and protect your information.
We collect the following types of personal data:
Identity Information: Name, phone number, email, date of birth (optional)
Contact Information: Delivery address, billing address
Transaction Data: Purchase history, order preferences, payment method details
Device & Usage Data: IP address, browser/app activity, session logs
Location Data: With your explicit consent, we collect your device’s location to provide location-based services. ⚠️ Prominent Disclosure: Our app accesses your background location specifically to calculate your estimated time of arrival (ETA) at the café, which helps us prepare your order at the right time. This functionality may operate even when the app is not actively in use. You can control this permission anytime in your device settings.
CCTV & Voice Data: In-store surveillance and optional voice commands
Your data is used to:
Fulfill orders and provide services
Deliver customer support and resolve issues
Run loyalty and rewards programs
Send personalized communications and offers
Improve our products and digital platforms
Ensure compliance with legal obligations and prevent fraud
We process data based on:
User Consent
Contractual Necessity (e.g., to complete an order)
Legal Obligations
Legitimate Business Interests (e.g., customer support, analytics)
We may share your data with:
Payment gateways (e.g., PhonePe, Razorpay)
Delivery and logistics partners
Technology service providers
Government authorities, as required by law
Marketing partners, only with your explicit consent
We do not sell your personal data to any third parties.
We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, alteration, disclosure, or destruction.
Our services are not intended for users under 18 years of age. We do not knowingly collect personal data from minors.
You have the right to:
Access your data
Correct or update your data
Withdraw consent
Request deletion of your personal data
File a complaint with our Grievance Officer
Contact: [email protected]
Grievance Officer
Name: Pankaj Singh
Email: [email protected]
Address: Blackwater Coffee Pvt Ltd, 417, 4th floor, Qutub Plaza, DLF Phase 1, Gurgaon, Haryana 122002, India
Response Time: Within 7 business days
To facilitate seamless, secure payments, we integrate PhonePe as one of our trusted payment partners. When you opt to pay via PhonePe:
Only essential transaction details (order ID, amount, customer phone/email) are securely shared with PhonePe.
PhonePe processes payments in compliance with RBI guidelines and PCI-DSS standards.We do not store your UPI PIN, CVV, or bank account credentials.
Your transaction and payment details are used only for order fulfillment, refunds, and legal compliance.By choosing PhonePe, you consent to the processing of payment-related data by PhonePe, as per their privacy policy.
We may revise this policy from time to time. Updated versions will be posted on our website and app with the effective date noted. Continued use constitutes acceptance.
For any privacy-related concerns, reach out to us:
Email: [email protected]
Mail: 417, 4th floor, Qutub Plaza, DLF Phase 1, Gurgaon, Haryana 122002
Ph No. +91 9717047610,
Email: [email protected]